Terms and Conditions - Unspoken World
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Terms and Conditions

Thank you for visiting our site and shopping with Unspoken World. Here is a list of details you’ll need to know before browsing our site and placing an order with us.

This website is owned and operated by Intec Global Ltd, a company registered in England and Wales under registration number 08174518. Our registered address is 20-22 Wenlock Road, London, N17GU, United Kingdom.

Copyright

All content appearing in this site is the exclusive property of Unspoken World (Intec Global Ltd) and/or contributors operating under licensing agreements with Unspoken World, and is protected under international copyright laws. Content is not to be downloaded, reproduced, copied, stored, manipulated, projected, used or altered in any way, alone or with any other material, or by use of computer or other electronic means without the express written permission of Unspoken World. The use of any material as the basis for another creative concept is a violation of copyright.

Payments

We are currently accepting payment via debit/credit card, as well as Paypal. To use a debit or credit card, simply enter your card information when prompted, and your account will be securely charged. All the payments are processed through Braintree secure service getaway and Unspoken World does not store any payment information.

Shipping

Delivery times
:

Please allow up to 5 working days for us to process your order prior to shipping. Working days exclude weekends and public holidays. 

All mail services are untracked and served by Royal Mail / Royal Mail International.

All Royal Mail delivery times are estimated based on information provided by Royal Mail, and in some cases, your order may take longer to arrive than the estimated timeline.

Shipping fees:

All the shipping fees are fixed and available during the checkout process based on the country of destination.

Exchanges and Refunds

We are unable to exchange and refund delivered print items, such as magazines and newspapers. However, if you never received your print items or received the wrong item please contact our customer service at hi@unspoken.world and we will resolve the issue. Should a product be subject to further conditions relating to its eligibility for a refund or exchange it will be advertised accordingly. Refunds will be issued to your original payment method. This does not affect your statutory rights.

Prices and Currency

Prices are expressed in GBP, specified on the receipt of purchase and must be paid in the Sell Currency. When the purchase is paid with a foreign currency, the exchange rate is determined by the customer’s bank. Sales taxes such as GST or VAT may be charged in accordance with the laws of the customer’s location, and where applicable will be converted at a rate determined by the customer’s bank.

Eligibility

The shop is intended for Users who are sixteen (16) years of age or older, and any purchases made on the Site’s shop by a person fifteen (15)  years of age or younger should be made under the supervision of a legal parent or guardian who is fully able and competent to comprehend and adhere to the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Agreement and on the shop, and to abide by and comply with this Agreement.

Cancellations

We will try our best to fulfill every order as specified in our terms, but delays and cancellations may occur for reasons beyond our control. We reserve the right to cancel any orders for any reason, refunding our customers for the full amount immediately.

Privacy Policy

Unspoken World (by Intec Global Ltd) respects your right to privacy, and is committed to protecting and safeguarding your personal data. As part of this commitment, we have updated our privacy policy to meet the high standards of the European data protection law, known as the General Data Protection Regulation (GDPR).

Our updated policy, outlined below, explains your rights under this new law, and will become effective as of 25 May, 2018. By continuing to use our site after this date, you agree to these updated terms. This privacy policy may change from time to time so please check back here regularly.

This Privacy Policy governs the manner in which Unspoken World collects, uses, maintains and discloses information collected from users (each, a “User”) of the unspoken.world website (“Site”). This privacy policy applies to the Site and all products and services offered by Unspoken World.

What personal information do we collect from you?

The data we collect about you may be identifiable or anonymous. Identifiable data uses something personal about you, for example, an email address or name. We may collect from you and process information that you provide to us when placing an order, registering online, setting up or amending an account with us on our website, for example, your name, address, email address, contact numbers, password, and card details which can be used when you subsequently place an order. This also may include information which you voluntarily disclose to us by email or other means or information requested as part of a survey or contest. These details are sometimes used by us for reporting or for advertising.

Anonymous data is data we use that tracks your actions on or off our website but does not specifically attribute this action to you, so we cannot see that you personally completed an action but we can see that somebody completed that action. We may, as an example, collect details about your visits to our website, including traffic data, location data and other communication data, used for analytics to improve your experience with the website. We use this data for reporting and for monitoring the effectiveness of advertising or marketing campaigns.

Anonymous data

With the below data processors, we need to share the anonymous data with them to be able to use these various reporting or advertising tools. We do not share any identifiable information, such as a name or an email, for the performance of these tools.

Facebook and Instagram ads – we serve ads to people on Facebook and Instagram based on their user profiles on Facebook and Instagram, this might include what they like, dislike or things they have shown an interest in.

Google Analytics – we analyse website user data, i.e., how someone navigates our website, to understand what areas of our website or which marketing campaigns work best. This might include what country a user is in, whether they are a new visitor or returning user, which marketing campaign they came to the website through.

Mailchimp – we track overall clicks and opens for a newsletter. This means we can analyse how newsletters perform.

WordPress – we track article views with this tool, so that our editors can track the progress of each article when they are editing. This tracks how many views each article has attained since being published.

Identifiable data

Data processors that process your identifiable information, i.e., your name, email address, home address, do so on behalf of Unspoken World to process website orders, competitions, reporting and advertising. We never sell this information or use it any way other than fulfilment of our business functions. We do however invite you to read the privacy policies of our identifiable data processors so that you are fully aware of how your data is being used.

Competitions – we use data gathered through competitions to choose the winner and upload the entrants who sign up for newsletters into Mailchimp so that we can send them email campaigns. We also keep a record of these emails saved so that we can prove that entrants gave us permission to email them. We delete any emails from the competition that did not give us permission to send them marketing communications.

We usually capture email sign-ups through a form hosted by Hubspot. This site is only used to capture the emails and then export them.

Facebook – we run ads on Facebook and Instagram that use identifiers of our customers or users who have signed up to receive newsletters from us, we take the profile of these customers or newsletter subscribers and show ads to new users based on similarities between likes and dislikes of our customers or newsletter subscribers. We collect the data for Facebook ads through cookies on our website and through order data collected when a customer purchases. If you would like to opt out from this you can opt out of cookies here, or email hi@unspoken.world and we will remove your details from our lists.

Google Analytics – Google Analytics tracks any orders through our website by using an order number as the identifier. While this does not show a name or email, we can use that order number internally to analyse what country a customer was in when they purchased, or for example, what marketing campaign they clicked through before purchasing. This enables us to analyse how our various marketing campaigns are performing, and opportunities for launching new marketing campaigns in different areas. We only use this information internally to monitor performance and never share this with third parties. If you would like your details to be removed from this analysis please email hi@unspoken.world.

Mailchimp – we use Mailchimp to send out email campaigns to email addresses that have been subscribed to receive newsletter campaigns from us. We track how often a particular email address will open or click through our campaigns, or purchasing behaviour of our database. This allows us to send out campaigns based on an email address’s behaviour, so that we can be more targeted in our messaging. We also use this service to send out unique order-based offers, for example, sending a discount code for a product when a customer purchases a magazine.

PayPal – this is used to process payments on the Unspoken World site.

Braintree – this is used to take payments from customers on the Unspoken World site.

Buffer – we use it for scheduling of our social media posts.

WooCommerce – we use WooCommerce to process orders on the site, this will involve keeping customer details so that we can renew annual subscriptions each year, and to charge different prices for different products. We also use this tool to export all our order data for analysis., for example, which products sold in certain time periods.

Zapier – we use it to send automatic emails from Gmail (via Zapier) by enabling Mailchimp and type-form generated contacts load onto Zapier.

Data Processor policies

We invite you to review the below privacy policies. These are companies that handle your data on behalf of Unspoken World. While these companies are trusted by us to handle your data, it is important that you review them as well so that you are fully aware of how your data is processed. If you have any questions regarding this do not hesitate to contact us on hi@unspoken.world.

Facebookwww.facebook.com/ads/about/

Googlepolicies.google.com/technologies/partner-sites

Mailchimpmailchimp.com/legal/privacy/

PayPalwww.paypal.com/en/webapps/mpp/ua/privacy-full

WooCommercewoocommerce.com/privacy-policy/

Braintree: www.braintreepayments.com/en-gb/legal/braintree-privacy-policy

Buffer: buffer.com/privacy

Zapier: zapier.com/privacy/

Hubspot: legal.hubspot.com/privacy-policy

How we use collected information

Unspoken World may collect and use Users’ personal information for the following purposes:

To improve customer service: information you provide helps us respond to your customer service requests and support needs more efficiently.

To process payments: we may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To run a promotion, contest, survey or other Site feature: to send Users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails: we may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

Occasionally, we may request demographic information (like your age or gender) or information about your interests and preferences. In most instances, you do not have to provide us with this information to receive the publication, product or service you have requested. We use this optional demographic and preference information to tailor or improve our products and service offerings, as well as for internal marketing research purposes.

Generally, you can visit our websites without telling us who you are or providing us with any personal information. We collect the IP (Internet protocol) addresses of all visitors to our websites and clickstream and other related information such as page requests, browser type, operating system and average time spent on our websites. We use this information to monitor and improve our websites.

Deleting data

We will delete all identifiable data when it no longer serves the purpose for which we are holding it. If you would like any data deleted, email us at hi@unspoken.world.

How do we share your information?

We never share your data with any third parties other than Data Processors, who need your data in order to fulfil a service, such as reporting or taking payment for an order, on behalf of Unspoken World. If we give your data to a third party who is not providing a service, for example, email entrants from a competition, we will only pass this data once we’ve been given express consent by you to do so.

We may disclose de-personalised data (such as aggregated statistics) about the users of our website in order to describe our sales, customers, traffic patterns, and other site information to prospective partners, advertisers, investors, and other reputable third parties and for other lawful purposes; but these statistics will include no personally identifying information.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

However, no data transmission over the internet can be guaranteed to be 100% secure, and while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.

Changing your opt-in or opt-out status

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. You can log in to your account to access and amend your details. If you are having any difficulties accessing these details or would like to change your opt-in status, contact us at hi@unspoken.world. To opt out of cookie tracking, you can do so here.

All our marketing emails also have unsubscribe links featured in the footer. Clicking this link may be the fastest way to stop receiving these communications.

Access to information

You have the right to access information held about you. If you wish to see what data we are holding about you, please write to the below and address and we will process your request within 30 days.

Data Controller, Intec Global Ltd, 20-22 Wenlock Road, London, N17GU, UK.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. For more information, refer to the ICO website (https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/)

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

Unspoken World has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Intec Global Ltd

20-22 Wenlock Road

London

N17GU

hi@intec-global.com

Reference: Unspoken World

 

This document was last updated on May 15, 2018.